Question 1

Am I eligible to start hosting out my car?

Accepted Answer

You must be 25+ years old and the registered owner of the vehicle (or have written authorization). The car must be in good mechanical condition and have comprehensive insurance.

Question 2

How do I list my car?

Accepted Answer

Sign up on the website, go to "List Your Car," and fill in the vehicle details, upload photos, and set your pricing and availability.

Question 3

Why should I share my car?

Accepted Answer

Sharing your car helps offset the costs of ownership (maintenance, insurance, depreciation) and allows you to earn extra income when the car is not in use.

Question 4

Will I be getting any money from Adamondo?

Accepted Answer

Yes, you receive the rental price minus Adamondo's service commission. Payments are processed via bank transfer after the rental period.

Question 5

How do I register to rent a car?

Accepted Answer

Click "Register," provide your details, and upload your driving license and national ID/Passport for verification.

Question 6

Am I eligible to rent a car?

Accepted Answer

You must be 21+ years old (25+ for certain luxury cars), have a valid driving license, and a clear driving record.

Question 7

Why should I use Adamondo?

Accepted Answer

It offers a wide variety of cars at competitive prices, located conveniently within your neighborhood, with a transparent and secure process.

Question 8

How do I request a specific car?

Accepted Answer

Use the search filters (location, dates, car type) and click "Book Now" on the car's profile to send a request to the owner.

Question 9

Does the car come with a driver?

Accepted Answer

No, Adamondo is a self-drive car-sharing platform.

Question 10

What are the specifications I can request?

Accepted Answer

You can filter by brand, model, year, transmission type, and features like GPS or child seats.

Question 11

How can I improve my response rate?

Accepted Answer

You can improve your response rate by promptly responding to every booking request your car receives, whether you choose to "Accept" or "Decline."

Question 12

What if the guest is late in returning the car?

Accepted Answer

Contact the guest first. If they don't respond, notify Adamondo immediately. Late fees will apply as per the Terms of Service.

Question 13

What if I find new damage to the car?

Accepted Answer

Inspect the car thoroughly upon return. If new damage is found, record it on the inspection form, take photos, and report it to Adamondo immediately before the guest leaves.

Question 14

Who is eligible to become a guest?

Accepted Answer

Any adult (21+) with a valid license and verified ID. International visitors need their passport, visa, and an international driving permit.

Question 15

What if I answer questions wrongly?

Accepted Answer

You must correct the information immediately by contacting support to avoid account suspension.

Question 16

What are the steps for renting a car?

Accepted Answer

Search -> Book -> Verification -> Payment -> Pickup -> Return -> Rate.

Question 17

How and where do I pick up the car?

Accepted Answer

You meet the owner at the car's listed location. Delivery (e.g., to airports) can be requested for an extra fee.

Question 18

What is the Booking Agreement?

Accepted Answer

It's the legal contract between you and the owner, signed at pickup, detailing the car's condition and rental terms.

Question 19

How do I make sure the owner is trusted?

Accepted Answer

Check the owner's rating and reviews from previous guests on the car's listing page.

Question 20

Can I allow someone else to drive?

Accepted Answer

No, only the verified guest who made the booking is authorized to drive. Additional drivers must be pre-approved.

Question 21

Can I travel out of the country?

Accepted Answer

Only with the owner's explicit written permission and appropriate insurance extensions (subject to availability).

Question 22

Can I travel within the country?

Accepted Answer

Yes, but be mindful of the 165 km/day mileage limit.

Question 23

Can I cancel at the last minute?

Accepted Answer

Yes, but cancellation fees will apply if within 24 hours of the start time.

Question 24

Can I refuse to rent after meeting the owner?

Accepted Answer

Yes, if the car does not match the description or has safety issues. Report this to Adamondo immediately for a refund.

Question 25

Can I extend my rental?

Accepted Answer

Yes, via the website/app, provided the car is available for the new dates.

Question 26

Do I get to rate the car owner?

Accepted Answer

Yes, you are encouraged to rate your experience after the return.

Question 27

Are available cars rated?

Accepted Answer

Yes, based on prior guests' feedback regarding cleanliness and mechanical state.

Question 28

Does the car owner get to rate me?

Accepted Answer

Yes, based on your punctuality and how you treated the vehicle.

Question 29

How much time do I need to rent?

Accepted Answer

Bookings can be made from a few hours in advance to several months, depending on owner availability.

Question 30

For how long can I rent?

Accepted Answer

As long as you need, ranging from 1 day to several months.

Question 31

Can I allow someone else to drive my rented car?

Accepted Answer

Only the verified guest who made the booking is authorized to drive. To add an additional driver, you must obtain explicit approval from both the owner and Adamondo.

Question 32

Who is responsible for cleaning the car?

Accepted Answer

Guests are responsible for returning the car in the same clean condition they received it in. Return the car clean inside and out to avoid any cleaning penalties.

Question 33

What happens if the owner doesn't show up for the handover?

Accepted Answer

If the owner does not appear at the agreed time and location, contact Adamondo support immediately. We will help resolve the issue or process a refund as necessary.

Question 34

How can my car get verified on Adamondo?

Accepted Answer

After listing, our team reviews the car's documents and condition. You may be asked for photos or a physical inspection. Once satisfied, the car status changes to "Verified."

Question 35

Can I refuse to lend my car to someone?

Accepted Answer

Yes, owners have absolute freedom to accept or reject any rental request without explanation.

Question 36

How do I hand over the keys?

Accepted Answer

You meet the guest at the agreed-upon location (usually the car's parked location) to verify their identity, inspect the car together, and hand over the keys.

Question 37

Who is responsible for the fuel?

Accepted Answer

The car should be handed over with a certain fuel level, and the guest must return it with the same level. Differences are settled between the owner and guest.

Question 38

Do I get to rate the guest?

Accepted Answer

Yes, after every trip, you are encouraged to rate the guest based on their punctuality and care for the vehicle.

Question 39

Are there certain specifications for cars to be listed?

Accepted Answer

Yes, the car must have a valid license and comprehensive insurance. Additionally, it must be well-maintained, in good mechanical condition, and a recent model. Adamondo reserves the right to accept or decline any car based on its standards.

Question 40

Can I list more than one car?

Accepted Answer

Absolutely! You can list as many cars as you like. This increases your potential earnings and helps build your reputation as a trusted owner in our community.

Question 41

Can I list my car if it has minor scratches?

Accepted Answer

Yes, as long as the car is in good overall condition and regularly maintained. Be sure to provide a clear description and photos of any scratches, and note them in the booking agreement at handover.

Question 42

Can I list my car if it has mechanical problems?

Accepted Answer

No. By listing your car, you certify that it is free of any mechanical issues. Adamondo only verifies cars that are safe and reliable to ensure a great experience for guests.

Question 43

How do I manage my car's calendar?

Accepted Answer

You can manage your car's availability directly through your account dashboard. Keeping your calendar updated ensures you only receive requests when your car is actually available. You can also enable "Instant Booking" for faster confirmations.

Question 44

How do I make my car appear higher in search results?

Accepted Answer

To boost your visibility, upload high-quality photos, maintain a competitive price, keep your calendar updated, and respond quickly to requests. High ratings from guests also significantly improve your ranking.

Question 45

Can I deactivate my car listing?

Accepted Answer

Yes, you can deactivate your listing at any time if you wish to stop hosting. Note that Adamondo may also suspend listings that don't meet safety standards or have repeated reliability issues.

Question 46

How and where do I hand over my car to the guest?

Accepted Answer

Handover typically happens at the car's listed location. However, you and the guest can agree on a different meeting point. Many owners also offer delivery to specific locations, like airports, for an additional fee.

Question 47

What happens in case of any accident?

Accepted Answer

Report the accident immediately to the police and Adamondo. Ensure the Guest provides the official police report. The comprehensive insurance will cover the damages subject to the deductible/excess fee.

Question 48

Will the car be insured during the rental period?

Accepted Answer

Yes, Adamondo requires all cars to have comprehensive insurance. The insurance remains active during the rental period, covering both the owner and the guest.

Question 49

How do I make sure the guest is trusted?

Accepted Answer

Adamondo verifies every guest's profile, including their driving license, ID, and background. Owners can also see guest ratings from previous rentals.

Question 50

What is the "Deductible" fee?

Accepted Answer

It is the amount the guest must pay toward an insurance claim in the event of an accident where they are at fault or the responsible party is unknown.

Question 51

What happens in case of an accident?

Accepted Answer

Call the police for a report and notify Adamondo and the owner immediately. You will be responsible for the insurance deductible if found at fault.

Question 52

Will the car be insured?

Accepted Answer

Yes, all cars on the platform are covered by comprehensive insurance during the rental period.

Question 53

What happens in case of a breakdown?

Accepted Answer

Contact the owner and Adamondo support. Roadside assistance is available in most cases.

Question 54

What happens if the car is stolen?

Accepted Answer

Report it to the police immediately to get a report, then notify the owner and Adamondo.

Question 55

What if I have a disagreement with the owner?

Accepted Answer

Contact Adamondo support; our team will mediate based on the Booking Agreement and evidence.

Question 56

Can I contact the owner after return if I forgot something?

Accepted Answer

Yes, you will have their contact number, or you can ask support to help retrieve your item.

Question 57

What happens if the guest doesn't show up for the pickup?

Accepted Answer

If a guest fails to show up, please report the issue to Adamondo support. Penalties may apply to the guest according to our Terms of Service.

Question 58

What happens if the guest returns the car late?

Accepted Answer

Late returns are subject to penalties as outlined in our Terms of Service. If the guest is not communicating, contact Adamondo support immediately for assistance.

Question 59

What is the Booking Agreement?

Accepted Answer

The Booking Agreement is a contract between the owner and the guest that details the rental period, car condition, and terms. Both parties must review and agree to it before the keys are handed over.

Question 60

Can I travel outside the country with a rented car?

Accepted Answer

No, cars rented through Adamondo are generally for use within the country. Any international travel requires explicit written permission from the owner and specific insurance arrangements, which are not currently standard.

Question 61

Can I travel long distances within the country?

Accepted Answer

Yes, but keep in mind the daily mileage limit (typically 165 km/day). Any extra mileage will be charged according to the car's specific policy. Always inform the owner if you plan a long trip.

Question 62

What happens if the car is stolen?

Accepted Answer

In the unfortunate event of theft, report it immediately to the local authorities and the owner, then notify Adamondo support. Provide all necessary documentation, including the police report.

Question 63

How do I receive my money from Adamondo?

Accepted Answer

Your earnings are transferred directly to your bank account after the successful completion of the rental.

Question 64

How often do I get my money?

Accepted Answer

Payments are typically processed within 5-7 business days after the car is returned and all fines/charges are cleared.

Help Center

How can we help you? Browse through the categories below to find answers to common questions about our car rental service.

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